SPORTIME Global Guidelines

SPORTIME employees are committed to providing our members with the finest athletic and social settings, and the very best programs, instruction and amenities for tennis, sports, camps, health and fitness.  We pride ourselves in our high degree of hospitality, integrity, social awareness and attention to detail.  We strive to achieve operational excellence and to provide our members with intimate, welcoming and comfortable environments.  We take great pride in our facilities.  


While the global health crisis caused by COVID-19 continues to wane, and with more than half of the adults in NYS now fully vaccinated, we look forward to putting the pandemic in our rear view.  For now, our focus remains supporting the health and wellbeing of our employees, members and customers. The following guidelines are currently in place across all SPORTIME facilities and will be updated as we receive new directives from governmental and other health agencies and organizations. 

Notwithstanding all the precautions that SPORTIME will take, and the improving conditions, due to the nature of the virus, some risk of contracting COVID-19 remains, as we are all aware.  Please be safe, respect others and follow all protocols. 

STAFF / MEMBER / CUSTOMER SAFETY

Check-In/Health & Temperature Screenings

Staff

All SPORTIME staff are screened upon arrival at their home club, and before starting work, each day. This includes an online self-screening and a temperature check.

Junior Tennis and Multi-Sport Players 

  • Upon registration for programming (other than camps), players’ parents/guardians will receive a confirmation email with, in addition to other important information, instructions on how to login to the MYSPORTIMEapp using their mobile device, or to the SPORTIME Member Portal if they are using a laptop or desktop computer, to acknowledge the following:
  • Each time I send my player(s) to participate in SPORTIME programs and services, I am acknowledging and agreeing to the following:
    1. My player(s) has not experienced any of the following symptoms in the past 10 days:
      1. Fever of 100.4° or above
      2. Cough
      3. Shortness of breath or difficulty breathing
      4. Fatigue
      5. Muscle or body aches
      6. Headache
      7. New loss of taste or smell
      8. Sore throat
      9. Congestion or runny nose
      10. Nausea or vomiting
      11. Diarrhea
      12. Any other signs of illness
    2. My player(s) has not tested positive for COVID-19 in the past 10 days.
    3. My player(s) has not been in close contact with someone with a confirmed or suspected COVID-19 case in the past 10 days, and if my player(s) has been, my player(s) is fully vaccinated and is asymptomatic, or has recovered from COVID-19 in the past 3 months and is asymptomatic, and is not subject to quarantine.
    4. If my player(s) has arrived from another State or Country within the last 24 hours, we have adhered to the New York State mandatory travel guidelines. Click here to view the guidelines.
    5. I am aware of the inherent risks of my player(s) participating in activities at SPORTIME, including possible exposure to COVID-19 and other contagions.
    6. My player(s) and I will respect others and abide by all of the precautionary guidelines and protocols put in place to protect us and to protect other SPORTIME players and employees.
    7. I assume all risks related to my player(s)’s participation in SPORTIME programs and services.
  • Parents must keep junior players at home if they are exhibiting any of the symptoms enumerated above, and adult players or parents or guests exhibiting any such symptoms may not come to the club.
  • Upon arrival at the club for group programming (other than camps), private lessons, training, services or court-time, junior players will be checked in at reception, and will have their temperatures taken using non-contact thermometers. Those whose temperatures are 100.4 degrees or higher will be escorted to the site’s designated isolation area, and a parent/guardian will be contacted to pick them up immediately; they will need to be symptom free and test negative for Covid-19 before returning to the club.
  • Those who have been vaccinated may enter SPORTIME indoor facilities, without face coverings, by presenting an Excelsior Pass or Vaccination Card at reception (they will only need to do so once). Those who are not vaccinated must continue to wear face coverings indoors, and to distance. Neither those vaccinated nor those unvaccinated are required to wear face coverings outdoors on SPORTIME campuses.  
  • For players using SPORTIME's transportation service, players’ temperatures will be taken by SPORTIME drivers, using the same criteria as set forth above, before players will be allowed to board buses. Regardless of the face covering guidelines above and below, face coverings must be worn at all times in transport vehicles. 

Adult Tennis and Multi-Sport Players; Parents/Guardians of Junior Players 

  • Adult players, and parents/guardians of junior players who wish to enter SPORTIME clubs, will be required to check-in at reception. Adult members and parents/guardians of junior players should use their SPORTIME keytags to check-in; if you have not received one, please ask for one at reception. Those who have been vaccinated may enter SPORTIME indoor facilities, without face coverings, by presenting an Excelsior Pass or Vaccination Card at reception (they will only need to do so once). Those who are not vaccinated, must continue to wear face coverings indoors, and to distance.  Neither those vaccinated nor those unvaccinated are required to wear face coverings outdoors on SPORTIME campuses.  
  • All non-members and guests who visit SPORTIME clubs must register as "Associates". Those who use SPORTIME clubs regularly will be issued a keytag for easy check-in thereafter. For those who have not done so already, the easiest way to register, and to manage your SPORTIME activities, is to download the MYSPORTIME app on your mobile device (click here for instructions). If you prefer to use a laptop or desktop computer, click here to access the SPORTIME's Member Portal. 
    All those referenced in this section must undertake a health self-assessment screening, and will be asked to submit to a temperature check prior to entering a SPORTIME club. Those whose temperatures are 100.4 degrees or higher will not be admitted. 

Fitness Members/Users

  • In order to avoid overcrowding, and to facilitate health screenings required by NYS, fitness users must continue to make reservations for workout sessions in our gyms, as well as for all group fitness and personal training classes/sessions.  Reservations can be made easily through the MYSPORTIME app from a mobile device, or through the SPORTIME Member Portal from a laptop or desktop computer, no more than 24 hours in advance; see below for detailed log-in instructions. When making an online reservation, a member will be prompted to answer the required health screening questions.
  • Upon arriving at the club for each visit, a member must check-in at reception, the member’s temperature will be taken by staff with a point and shoot thermometer, and, presuming that the temperature reading is less than 100.4 degrees, the member will be admitted. Those who have been vaccinated may enter and utilize SPORTIME indoor facilities, including fitness facilities, without face coverings, by presenting an Excelsior Pass or Vaccination Card at reception (they will only need to do so once). Those who are not vaccinated, must continue to wear face coverings indoors, and to distance.  Neither those vaccinated nor those unvaccinated are required to wear face coverings outdoors on SPORTIME campuses.  
  • For those who prefer personal assistance, reservations for gym use, fitness classes and personal training can be made by calling your SPORTIME club. However, please note that a health screening form will need to be completed upon arrival at the club each time you visit, which will likely make check-in slower and more challenging.  
  • Those who attempt to check-in at a SPORTIME fitness facility without a reservation may be denied access to the gym, or to a class, or may have to wait until capacity becomes available.
  • CLICK HERE FOR MYSPORTIME APP LOG-IN INSTRUCTIONS / CLICK HERE FOR SPORTIME MEMBER PORTAL LOG-IN INSTRUCTIONS 

Daily Health Reminder for all Staff and Members

  • All players, or parents of players, will receive automatic reminders, by text or by email, the night before a scheduled appointment. No response will be required, other than in certain limited circumstances related to group fitness associated with junior programming, and private athletic training packages. 
  • Anyone exhibiting COVID-19 symptoms at a SPORTIME club, either upon arrival, or at any point during a workday/program/play, will be sent home, and will need to be symptom free and test negative for the virus before returning.
  • If someone at SPORTIME exhibits COVID-19 Symptoms or tests positive for COVID-19, SPORTIME will follow all State and County Department of Health guidelines to ensure the safety of all members, players, employees and family members. These protocols may include quarantine for the symptomatic or sick player or staff member, contact tracing through the County where the club is located, additional facility cleaning and disinfection, the testing of those who may have made contact with the infected player or staff member, further quarantines or stay at home requests, as may be recommended by health officials, and any other sensible actions designed to keep the larger community safe as any impacted persons recover. 

Protective Face Coverings

  • Those who are fully vaccinated, and present an Excelsior Pass or Vaccination Card at reception (they will only need to do so once), do not need to wear protective face coverings indoors at SPORTIME facilities.  Those who are not vaccinated must wear face coverings, covering their mouths and noses, and continue to distance, when entering or exiting SPORTIME indoor facilities, and within our clubs at all times, except while participating in activities on tennis and sports courts, rinks and turf fields, and they must distance. Neither those who have been vaccinated, nor those who have not been vaccinated, are required to wear face coverings outdoors on SPORTIME campuses. 
  • Gaiters, Buffs, bandanas and N-95 masks with exhalation valves (these valves protect wearers but do not block the release of particles that could impact those around the wearer) are not acceptable face coverings for use in SPORTIME facilities.

Indoor Air Quality and Safety

What matters most in the prevention of COVID-19 spread is that fewer people share larger, and more open spaces, so that the airborne virus, if present, is quickly diluted, both by the sheer volume of air and through abundant air circulation. That is why tennis and sports courts and fields are such good places to exercise safely, as detailed below. 

  • Each of SPORTIME’s indoor tennis courts, sport courts, or turf mini-fields, whether in a building, or in an air-structure, is about 150,000 cubic feet (6,000 to 7,000 square feet). These are massive spaces (e.g. 750,000 cubic feet in a five court building) in which a very substantial volume of air is constantly diluted and replaced with fresh air.  
  • SPORTIME is running our air circulation systems, including our HVAC systems, or our high capacity exhaust fans, 24/7, regardless of temperature demand, to maximize air-circulation and replacement. 
  • In our air-structures (“bubbles”), the air completely changes roughly every one to two hours, depending on weather conditions and air-structure pressure. Perhaps more important, at the 7 ft. level in our air-structures, where players are breathing, air is replaced roughly every 9-36 minutes. 
  • In our steel buildings, the air is completely circulated roughly every 37 minutes, with 20%-30% of that air being fresh at all times.   
  • In our clubhouse and office spaces, we have upgraded our HVAC systems to include the highest MERV rated filters available for our systems, most of which are now MERV 13 filters. 
  • We have installed portable room air cleaners with HEPA filters in smaller spaces and offices. 

Staff Training

All SPORTIME staff members, including all full-time and part-time employees, and all tennis, fitness and sports coaches and camp counselors, undergo a rigorous training on all Covid-19 related protocols and standard operating procedures, and receive additional training when they are updated.

Government Mandates

All local, state, federal and other governmental mandates, protocols and directives will be followed to ensure the safety of all SPORTIME staff members and customers.

PROGRAMS / CAMPS / ACTIVITIES

Spectating

  • On-site, indoor spectating is now allowed.
  • For those who are still not comfortable entering indoor public spaces, SPORTIME has installed geographically limited and password protected  (for the safety and privacy of our players and staff) live-streaming capability on most of our tennis and sports courts, turf fields and rinks.  We have made this substantial investment so that parents, family members and friends can easily spectate remotely, either from their cars in our parking lots, or from other areas immediately adjacent to our clubs. Log on to your club's home page for access and click here for more information.

Gyms / Fitness

  • Occupancy:  per NYS guidelines, is now at 100%, but because Sportime is choosing not to require vaccination for all members, distancing is required by NYS, capacity controls remain in place. 
  • Face Coverings:  Those who have been vaccinated may enter and utilize SPORTIME indoor facilities, including fitness facilities, without face coverings, by presenting an Excelsior Pass or Vaccination Card at reception (they will only need to do so once). Those who are not vaccinated, must continue to wear face coverings indoors, and to distance.  Neither those vaccinated nor those unvaccinated are required to wear face coverings outdoors on SPORTIME campuses.  
  • Gym/Fitness Center Access:  Fitness facility users must make reservations for workout times in our gyms no more than 24 hours in advance.  For more details about making reservations, see MEMBER / CUSTOMER / STAFF SAFETY>Daily Health/Temperature Screenings/Check-In, above.
  • Group Fitness/Group Exercise Classes:  will be by appointment/reservation only, no more than 24 hours in advance; maximum class capacity will be capped at the number of people that can adhere to the 6-foot distancing requirement. For more details about making reservations, see MEMBER / CUSTOMER / STAFF SAFETY>Check-In/Health and Temperature Screenings, above.  
  • Physical Distancing: of 6 feet or greater will be required of fitness users at all times, with all equipment/work-out stations/group exercise stations being separated by at least 6 feet.

FACILITIES / HOUSEKEEPING

Hand Sanitizer and Supplies

An abundance of hand sanitizer and sanitizing supplies (spray bottles and paper towels, or wipes if available) have been stocked, and are readily available.

Enhanced Cleaning

Intensified cleaning of SPORTIME facilities is taking place throughout each day, and overnight, with additional, dedicated cleaning during operating hours.

Bathrooms / Locker Rooms

Bathroom and locker room facilities at SPORTIME clubs are available for use by customers and employees. Unvaccinated members and guests who use the facilities should limit their time spent in them, maintain physical distance from others, and wear face coverings at all times. Saunas and steam rooms will remain closed until further notice. 

 

Protective Barriers

All SPORTIME facilities have protective Plexiglass barriers installed at reception desks and other customer-service counters, as well as in offices.

Towel Service

Towels service is again available at all SPORTIME locations.

 

CAMP SPECIFIC GUIDELINES

Camp Guidelines by Location

SPORTIME’s commitment to creating a happy and safe environment for your children has guided our work for more than 20 years. Our camp has been a place where every child can have fun, make friends and create lifelong memories. 

In the context of COVID-19, our focus remains the health and wellbeing of our campers, our camp families and our staff. Summer 2020 camp was different from past years; it had to be. But we were able to provide our campers with an amazing camp experience that dramatically minimized risk, while maximizing fun and friendship. Below are the guidelines SPORTIME followed during the summer of  2020, without a single covid related incident! For summer 2021, these guidelines may change, based upon state and local government mandates, or, may, we hope, be eliminated in their entirety with the pandemic behind us! 

Notwithstanding all the precautions that SPORTIME will take, due to the nature of the virus, the risk of contracting COVID-19 remains, as we are all aware. Please be safe, respect others and follow all of the precautions, protections and protocols put in place during this COVID-19 epidemic.  

 

 

Last Modified: Jun 15, 2021