We have created the following protocols and guidelines for SPORTIME Quogue, to be followed until further notice, designed to ensure the safest, smoothest, experience for members and staff during this challenging time. These guidelines, and our Global Guidelines, will be updated on an ongoing basis, as we receive new information and directives from governmental and other health agencies and organizations, and based on our experience navigating this “new normal”. While some might view certain protocols as overly cautious, SPORTIME may choose to maintain them, in spite of prevailing guidance, if they make our members, customers and/or staff feel safer and more comfortable. Please click here to review all information.

All members and guests are expected to wear appropriate tennis attire that cover both their chest and midriff area. It is imperative that members wear proper tennis sneakers with soles that do not cause unusual marring of the court surface. We will politely inform members and guests if any clothing or equipment does not conform to club standards.

Members must have a reservation and a court assignment from a staff member before playing.  Reservations can be made by phone, text, email or using MySportime App. No Reservations can be made between 8:45am and 10:30 am unless joining morning game arranging. Courts are assigned Once a court assignment is made, members are guaranteed use of their court for the time of the reservation. 

Although every effort is made to provide uninterrupted playing time to members, the club reserves the right to alter court assignments, or hours of play, to facilitate court maintenance and to guarantee the quality of our courts and the safety of our members. In inclement weather, particularly after heavy rain, we ask members to telephone the club to determine court availability.

Personal checks, cash, Mastercard/Visa and American Express are accepted for payment of club membership dues and all other charges. Membership privileges are withheld until memberships are paid in full.

Members in good standing may establish house-charge privileges for any goods and services that the club offers. A current credit card must be on file to establish house-charge privileges. Bills will be sent at the beginning of each month and balances must be paid in full by the end of each month. Members may take advantage of our “pay in full” option, whereby balances are automatically charged to a member’s credit card each month. A late payment fee of $19 for balances between $50 to $100, $29 for balances between $100.01 and $250, and $39 for balances greater than $250 per month will be assessed on outstanding balances over 30 days. The club reserves the right to restrict playing privileges for members with delinquent accounts.

Members are welcome to bring guests at the cost of $35 per day, per guest. Guests have full use of the club for the day or afternoon. Guests must check in at the front desk, and must complete and sign a guest registration form prior to playing tennis or participating in any club activities.

Club Contact Info

Club Phone:  (631) 653-6767
Main Website:  www.SportimeNY.com/Quogue
Camp Website:  www.SportimeNY.com/SummerCamps/QUO
General Email:  quogue@sportimeny.com 

Tim Van Epps, General Manager
tvanepps@sportimeny.com

Ivan Mardones, Director of Tennis
imardones@sportimeny.com 

James Christy, Director of Fitness
jchristy@sportimeny.com 

Deborah Santora, Group Exercise Director
gehamptons@sportimeny.com 

George Purkis, Summer Camp Director
campsquo@sportimeny.com 

• Family Membership:  Includes unlimited outdoor tennis for two adults at any time during the season; pool and tennis privileges for all children under 18; unlimited play for children when no adults are waiting for courts.  
• Full Membership:  Includes unlimited outdoor tennis and pool privileges for one adult at any time during the season.
• Weekday Membership:  Includes unlimited outdoor tennis and pool privileges for one adult, Mon-Fri, at any time during the season.  
• Twilight Membership:  Includes unlimited outdoor tennis and pool privileges for one adult after 4pm only, at any time during the season.
• Student / Young Professional Membership:  Includes unlimited outdoor tennis for one student or young professional, 18 - 26 years, at any time during the season.
• Junior Membership:  Includes unlimited outdoor tennis for one child, ages 11-17, Mon-Fri and on weekends and holidays, when no adult members are waiting for courts.
• Fitness Add on for Summer Tennis Members:  Includes unlimited use of two-level, state-of-the-art strength and cardio fitness center for one adult. Memorial Day weekend thru Labor Day only.
• Pool Membership:  Includes use of the pool from Memorial Day thru June 27th(2pm-6pm weekdays and 10:30am-5pm weekends);June 28th thru Memorial Day (3:30pm-6pm weekdays and 10:30am-5pm weekends); Pool-Guest privileges at $25 per adult/$15 per child per day. Family membership $450.

• Adult Fitness Membership:  Includes unlimited use of two-level, state-of-the-art strength and cardio fitness center for one adult. Memorial Day weekend thru Labor Day only. 
• Junior Fitness Membership(14-21):  Includes unlimited use of two-level, state-of-the-art strength and cardio fitness center for one adult. Memorial Day weekend thru Labor Day only. 

Includes: Full Membership privileges at SPORTIME Quogue, as well as reciprocal privileges at all other SPORTIME indoor and outdoor tennis, fitness and sports clubs, including SPORTIME Randall’s Island in NYC; 10% off all program, court and pro-shop fees; 14-day advance indoor-court reservation privileges at applicable locations. SPORTIME PLUS members pay monthly dues and must commit to membership for a continuous 12-month period.

All year round members with active memberships have the possibility to play during the summer season. For $25 per day/per player, year around members are welcome to participate in game arranging any day of the week or book court time after 11:30am. In addition, year around members may participate in lessons, clinics, special events and tournaments.This policy provides additional partners for our Full Members. Click here to view the list on SPORTIME Quogue's main website.

Courts and club facilities are available to members during the hours listed below. Members are asked to respect closing hours and to stop play when asked to do so by club staff.

Outdoor Tennis:  May 15 - Oct 31 

• Weekdays 7am - 9pm 
• Weekends  7am - 7pm

Fitness Center 

• Memorial Day - Labor Day 
• Weekdays 5:30am - 9pm
• Weekends  5:30am - 9pm

Pool 

• Memorial Day - June 27
• Weekdays 2pm - 6pm
• Weekends  10:30am - 5pm

June 28 - Labor Day

• Weekdays 3:30pm - 6pm
• Weekends  10:30am - 5pm

The club is pleased to provide an inviting atmosphere to families with children and proud to be creating the tennis players of tomorrow. We offer a range of youth tennis camps for junior players ages 9 - 17, and U10 clinics for players, ages 3 - 10, at all levels (Red Ball, Orange Ball, Green Ball and Yellow Ball). We are also the home to one of the best summer day camps in the Hamptons: SPORTIME Quogue Summer Camp for kids ages 3 - 14. Children 11 years and under who are not participating in one of our programs must be accompanied by an adult, or by a caregiver at least 14 years of age, when on club grounds.

To assure efficient and effective game arranging, and to provide the best games possible for members at all levels, the following guidelines will be followed consistently:

• SPORTIME staff will arrange all games with 8:45 a.m. and 10:30 a.m. starting times. 
• All members should bring a new, unopened can of balls to the court and spin to see who will open their can for play.
• Meme encobers aruraged to use the MySportime app to register for matches using their android or apple devices. Once you have installed the app, from the home page select “Court Booking/Registration” and from that page select “Class Registration”. Registration can also be done at the tennis desk. You will be able to register one week in advance of play (168 hours in advance), but not within 24 hours of play; games will already be arranged for the following day.
• Game-arranging begins 48 hours in advance of each day’s sessions and games are finalized and closed at 12 Noon of the previous day. Members will not be able to register after 12 Noon for the next day’s play. Members are welcome to come to the club on a stand-by basis, but will not bump another player in an already assigned game unless the Tennis Director and/or General Manager believes that the previously arranged game is inappropriate and the change will improve the level of play for all involved.  
• Club management will look at the player list 2 days prior to each session.  When necessary SPORTIME staff will call/text/email members to fill gaps and to keep games at level.  At times, the starter may invite tennis members, twilight members and guests whom the club would like to recruit, to create the best possible games.  Every effort will be made to make appropriate and challenging games, with all players at the same level – these efforts will include men’s, women’s and mixed doubles games. If a game, despite best efforts, appears unbalanced the Director of Tennis and/or the General Manager, may determine that a hitter should be used in a game in place of a member, due to the disparity in a particular player’s ability compared to the other people in the game.  
• Requests from members to play in a particular group or game, in either the 8:45 a.m. or 10:30 a.m. time slot, will be considered, but the first responsibility of the club will be to achieve the best matched and highest level games commensurate with the players’ abilities. Similarly, players may request a pre-arranged game of their choosing, but the club staff will make the final determination as to whether the request can be accommodated.
• All requests to “play up” will be carefully considered, as players should never feel that they have been permanently locked into a specific group when/if they feel they are consistently being asked to play at a level beneath their abilities. Requests of this nature give the Director of Tennis an opportunity to evaluate the game of a frustrated member.  Adjustments may be made and honest feedback will be shared as necessary.
• SPORTIME guests will be placed in games only after being evaluated by the Director of Tennis, unless prior arrangements are made where members are playing with their guests.
• The outdoor tennis deck is staffed from 8:15 a.m. to noon, i.e., until all pre-arranged morning games have ended. The General Manager or the Director of Tennis will be available for consultation until 5:00 p.m. 
• All players must check in with the starter on the deck prior to play.  
• Cell phones should be turned off or set to VIBRATE only when on court.
• Members who wish to play prior to 8:45 a.m. or after 11:45 are free to arrange their own games but they must reserve a court at least 24 hours in advance, and preferably 48 hours in advance with the front desk or by using the “Court Reservation” feature on the MySportime app (guest fees will be charged if applicable). 

• While constructive feedback is welcome, specific or “formal” complaints about a game or a partner need to be made privately; either by email or after the deck is cleared of the next round’s court assignments.  The Director of Tennis and/or the General Manager will be available on deck to accept post-match feedback, but we ask members to be considerate of the feelings of others and to use discretion in their mode and manner of communication.
• Players may never walk off a court or refuse to participate in an assigned game because they are unhappy with it or with the partners with whom they have been assigned to play.  Any player who leaves an assigned game for any reason, other than injury or illness, will be fined $50 and put on probation.  Repeat offenders will have their membership suspended with no refund of any dues or fees.  
• If a member believes that his/her assigned game is beneath him/her, he/she should make best efforts, play at his/her normal level, behave graciously and then report the scores to the starter.  In such an instance, the member may then privately lodge a “formal” post-match complaint, which will be reviewed by the starter and by the Director of Tennis and/or General Manager.  It is important for members to remember that we all think we are as good as the best match we have ever played and that we would all like to play with the best player we have ever played well against.  But happy club cultures, and successful player development, require that all players sometimes play up a level or two and sometimes play down a level or two.  And remember, different players match up differently.  We will always make best efforts to make good matches and we will always try to avoid making the same mistake twice.
• No-shows will be assessed a $35 fine, unless a serious emergency made it impossible to contact the club.  Players who cancel after 5:00 p.m. the night prior to play will be fined $25 after receiving one free pass, sickness and other exceptional circumstances being excusable exceptions to this rule.  Cancellations made the night prior to play should be made online, by text, or by phone Cancellations made the morning of play must be made by a phone call directly to the Front Desk, the General Manager or the Director of Tennis. 
• Members who “no show” more than twice per season, or who have multiple late cancellations without acceptable excuse, may have their membership suspended with no refund of any dues or fees.
• When a member arrives more than 10 minutes late to a game, a stand-by member or hitter will be placed to fill the game and the late member will not be allowed to play until the following session.

• Sportime management performs player evaluations and employs a private rating system for all active members of both sexes.  Member/player ratings are carefully and privately documented. Members are required to play up or down within a specific range of players - a maximum of 15 players rated above and 15 rated below them.  
• The master player rating list is created by the Director of Tennis and the General Manager, and is adjusted based on performance and held in confidence.  It is accessible to staff through the club game-arranging software, along with notes indicating player preferences, including good match-ups and those that should be avoided.  Members should not ask management or staff to provide you with this confidential information.  Employees are strictly prohibited from sharing this information and will not do so.  
• Returning members may request a re-evaluation at the beginning of each session.  This is a necessary tool in making an accurate evaluation of players to determine level of play and with whom they should be playing. This short court-test alone will not determine a member’s playing level.  It is just one of many tools.  Levels will ultimately be determined by tracking the scores of many matches and by watching members play their matches.  

Members who would like to compete against other members in a structured format are encouraged to participate in our club tournaments. Participants must be current members, at least 18 years of age, and must sign up by Sunday, June 20. Matches are arranged by the players in coordination with the Director of Tennis and take place during the months of July and August, finishing by Labor Day Weekend. Tournament formats will depend on participation. 

Lesson appointments may be made at any time throughout the season and members are given scheduling priority when possible but are encouraged to book lesson time as far in advance as possible. House charge privileges or current credit card details are required in order to book lessons. Should weather conditions seem questionable, it is a member's responsibility to reconfirm her lesson time or to confirm that a lesson has been cancelled. Members will not be liable for any charges if a lesson is cancelled at least 48 hours in advance. If a member does not notify the club of his desire to cancel at least 48 hours in advance of a lesson, or if a member is a “no show” for a lesson, s/he will be charged for the total lesson fee. Members are encouraged to arrive at least 10 minutes in advance of their scheduled lesson appointment and must check in at the front desk. 

SPORTIME Amagansett

320 Abrahams Path, Amagansett, NY 11930
(631) 267-3460
amagansett@sportimeny.com 
www.SportimeNY.com/Amagansett

SPORTIME Bethpage Tennis

101 Norcross Avenue, Bethpage, NY 11714
(516) 933-8500
bethpagetennis@sportimeny.com 
www.SportimeNY.com/BethpageTennis 

SPORTIME Kings Park

275 Old Indian Head Road, Kings Park, NY 11754
(631) 269-6300
kingspark@sportimeny.com 
www.SportimeNY.com/kp 

SPORTIME Lynbrook

175 Merrick Road, Lynbrook, NY 11563
(516) 887-1330
lynbrook@sportimeny.com 
www.SportimeNY.com/Lynbrook 

SPORTIME Quogue

2571 Quogue-Riverhead Road, East Quogue, NY 11942
(631) 653-6767
quogue@sportimeny.com 
www.SportimeNY.com/Quogue 

SPORTIME Roslyn

1 Landing Road, Roslyn, NY 11576
(516) 484-9222
roslyn@sportimeny.com 
www.SportimeNY.com/Roslyn 

SPORTIME Syosset / John McEnroe Tennis Academy, Long Island

75 Hasket Drive, Syosset, NY 11791
(516) 364-2727
syosset@sportimeny.com 
www.SportimeNY.com/Syosset 

SPORTIME Randall’s Island / John McEnroe Tennis Academy, NYC

1 Randall’s Island, New York, NY 10035
(212) 427-6150
nyc@sportimeny.com 
www.SportimeNY.com/NYC 

SPORTIME Harbor Island

Harbor Island Park, PO Box 783, Mamaroneck, NY 10543
(914) 777-5151
harborisland@sportimeny.com 
www.SportimeNY.com/HarborIsland 

SPORTIME Lake Isle / John McEnroe Tennis Academy, Westchester 

660 White Plains Road, Eastchester, NY 10709
(914) 777-5151
lakeisle@sportimeny.com 
www.SportimeNY.com/Lake-Isle 

SPORTIME Schenectady

2699 Curry Road, Schenectady, NY 12303
(518) 356-0100
schenectady@sportimeny.com 
www.SportimeNY.com/Schenectady